Terms and Conditions

This page outlines the terms of use for our website, springstaffingcleaningservices.co.uk, and all affiliated sites.

The Terms of Service form a legal contract between you, the user ("Customer"), and Springstaffing Ltd ("Company," "we," "us," "Cleaning Company," or "our").

Please read these terms carefully. By using our site or making a booking via email, phone, or online, you indicate that you accept these terms and agree to abide by them.

1. Service Terms and Conditions (General)

1.1 Pricing, Parking, and Congestion Charging

Prices quoted are based on average completion times.
We reserve the right to amend the initial quotation if the job requires more time or if the Customer's original requirements change.
A parking space or valid permit for one vehicle is required, or metered parking must be paid by the Customer.
The Customer is liable for any parking penalties incurred.
Charging fees in charging zones must be covered by the Customer.
Customers must notify us of expensive items requiring special treatment.

1.2 Insurance and Liability

We hold public liability insurance valued at £1,000,000.
Damage claims must be reported within 48 hours of the service.
Excluded items from liability include cash, jewellery, and sentimental items.
We are not responsible for pre-existing damage.

2. End of Tenancy Cleaning Terms and Conditions

2.1 General

For bedrooms larger than 20 sqm and living rooms over 40 sqm, prices will increase.
Personal belongings must be removed; otherwise, a £50 fee applies.
Waste removal is not included and will incur additional charges.

2.2 Cancellations

Free cancellation if made more than 24 hours in advance.
30% of total job value is charged if cancelled within 24 hours.

2.3 Complaints and Cleaning Guarantee

No refund claims after service completion.
Complaints must be reported within 7 days.
Re-cleans will only be offered once per service.

3. Carpet and Upholstery Cleaning

We are not liable for carpet shrinkage due to poor fitting.
Stain removal is not guaranteed.
Furniture must be removed before cleaning.