This page outlines the terms of use for our website,
springstaffingcleaningservices.co.uk, and all affiliated sites.
The Terms of Service form a legal contract between you, the user ("Customer"), and springstaffing Ltd ("Company," "we," "us," "Cleaning Company," or "our").
Please read these terms carefully. By using our site or making a booking via email, phone, or online, you indicate that you accept these terms and agree to abide by them. If you do not agree to these terms, please refrain from using our site and/or making a booking.
SERVICE TERMS AND CONDITIONS (GENERAL)
1.1 Pricing, Parking, and Congestion Charging
1.1.1 Prices quoted are based on average completion times.
1.1.2 We reserve the right to amend the initial quotation if, upon inspection or during cleaning, the job is assessed to require more time, or if the Customer's original requirements change. Any revised price must be accepted by the Customer before additional cleaning time is carried out.
A parking space or valid permit for one vehicle is required, or metered parking must be paid by the Customer.
1.1.4 The Customer is liable for any parking penalties incurred due to mistakes or misinformation on their part.
1.1.5 The Customer is responsible for covering any applicable charging fees if the property is within a charging zone in the UK.
1.1.6 At the time of booking, please notify us of any expensive items requiring special treatment or chemicals, including parquet and oak flooring, wooden work surfaces, and other custom items.
Insurance and Liability
1.2.1 The Company holds public liability insurance valued at £1,000,000.
1.2.2 Any claim for damage must be reported within 48 hours of the cleaning service visit. Without correspondence within this timeframe, the complaint will be closed.
1.2.3 We reserve the right to refuse disclosure of confidential company documents.
1.2.4 We are not liable for third parties or their actions who enter the Customer’s premises during the cleaning visit, nor any costs incurred due to such third parties not being granted access.
1.2.5 Excluded items from liability include cash, jewellery, art, antiques, and items of sentimental value. Refunds for sentimental/personal value items will be made only at their current cash value.
1.2.6 We request all irreplaceable items be stored away and/or not cleaned by the operatives.
1.2.7 We are not responsible for pre-existing damage (e.g., old stains, burns, spillages) that cannot be cleaned/removed completely using industry-standard methods.
1.2.8 We are not liable for damages caused by faulty products/equipment provided by the Customer.
1.2.9 We are not liable for damages caused by faulty or broken items leading to other damages.
1.2.10 Arrival and cleaning times are estimates. The Company is not liable for missed/cancelled appointment costs or any other costs due to delayed arrival or completion times.
1.3 Contracted Cleaners and Sub-Contractors
The Company reserves the right to use contracted cleaners and/or sub-contractors for any services without prior notification. Our standard cleaning guarantee will apply.
1.4 Claims for Damages
1.4.1 While our operatives make every effort to avoid breakages, accidents do happen. Identical replacement is always attempted but not guaranteed.
1.4.2 In case of damage proven to be caused by the Company or sub-contractors, the Company must be given the first opportunity to rectify the damage using their approved maintenance contractor. We will not be liable for damage where permission to repair is not granted by the Customer, landlord, or managing agent.
1.4.3 If the item cannot be repaired, the Company will credit the Customer with the item's current cash value toward a like replacement. This liability applies only once payment for the service has been received in full.
1.4.4 Where damage results in an insurance claim, the age of the damaged item(s) will be considered when calculating replacement value. The Customer will be restored to their original position before the loss occurred.
2. END OF TENANCY CLEANING TERMS AND CONDITIONS
2.1 General
2.1.1 For bedrooms larger than 20 square meters and living rooms larger than 40 square meters, the price will increase.
2.1.2 The Customer must ensure all personal belongings are completely moved out, or an additional £50 may be charged. Our cleaning guarantee will not apply to areas with belongings present.
2.1.3 Rubbish or waste removal is not included and will incur an additional charge.
2.1.4 If the Customer is more than 30 minutes late, a late fee may apply.
2.1.5 The Customer must ensure hot running water and electricity are provided and that there are no blocked drains.
2.1.6 The quoted price includes one single fridge freezer and one single oven. Larger appliances will incur an additional cost.
2.1.7 If ladders are required to reach high areas, this must be stated at booking.
2.1.8 Cleaning of walls, mold on walls and ceilings, inside of toasters, kettles, and other electrical appliances is not included in our end of tenancy cleaning checklist. Wall washing must be added at booking.
2.1.9 Cleaning of vacuum cleaners, ironing boards, curtains, and other items left in storage cupboards is not included in our end of tenancy cleaning checklist.
2.2 Cancellations
2.2.1 You can cancel the service at any time, with charges depending on when you cancel:
- Free cancellation if more than 24 hours before the job starts.
- 30% of the total job value if within 24 hours of the job start.
2.2.2 You can cancel via the online booking portal, phone, email, or live chat during working hours.
2.2.3 We require 24-hour notice to reschedule a booking. A 30% fee is payable for amendments in less than 24 hours.
2.2.4 We reserve the right to refuse any job if the property condition is hazardous. If this was not disclosed prior, the Customer will be charged 30% of the total value.
2.2.5 The Company may cancel or reschedule a service due to accidents or unexpected circumstances affecting the cleaning team.
2.2.6 Rescheduling or cancellation can be done via phone, online booking portal, live chat, or email.
2.3 Complaints and Cleaning Guarantee
2.3.1 No refund claims will be considered once the cleaning service has been carried out.
2.3.2 All services are deemed satisfactory unless written notice is received within 7 days of completion. We will investigate and resolve complaints professionally and promptly.
2.3.3 The Customer agrees to allow the Company to re-clean and inspect disputed areas/items before arranging a third party or refusing payment.
2.3.4 The Company reserves the right to offer only one recovery clean per service.
2.3.5 We are not liable for costs associated with denied access for a re-clean.
2.3.6 Our cleaning guarantee applies for 5 days post-cleaning. Complaints after this time may not be considered.
2.3.7 We cannot guarantee our End of Tenancy Cleaning service when people or personal possessions are present during or after cleaning.
2.3.8 Fridges and freezers should be emptied and defrosted before arrival. We are not liable for uncleaned freezers not defrosted and reserve the right to return for re-cleaning.
2.3.9 We strive to clean appliances to a high standard. However, ingrained dirt on rarely cleaned items may not be removable.
2.3.10 We cannot guarantee the removal of pet odors or cigarette smoke and are not liable for any deductions related to these issues.
3. CARPET AND UPHOLSTERY CLEANING
3.1 The Company is not liable for carpet shrinkage due to poor fitting.
3.2 The Company is not liable for wear or discoloration of fabric becoming more noticeable once dirt is removed.
3.3 Carpet Cleaning booked with End of Tenancy Cleaning is not part of the 1-week guarantee for End of Tenancy Cleaning.
3.4 We are not responsible for damage caused by placing furniture on not completely dried carpets.
3.5 The Company cannot guarantee the removal of pre-existing stains or carpet discoloration.
3.6 Notify us at booking if your carpet is natural pile (e.g., wool or hessian).
3.7 The Customer is responsible for removing furniture, goods, and breakables. The Company is not liable for damage to items not removed by the Customer unless due to negligence or lack of care by the Company.
3.8 Unless otherwise agreed, stationary items like televisions, side cabinets, bookcases, etc., will remain in place and not cleaned beneath. This applies to closets and cupboards as well.
3.9 We will endeavor to identify and treat spots and stains, but complete removal is not guaranteed.
3.10 We are not liable for color run or migration due to non-colorfast dyes or markers in frames, trimmings, padding, stuffing, piping, sewing threads, linings, and valances.
3.11 We clean carpets and upholstery with powerful machines but cannot guarantee complete dryness or odor-free results. Ensure good ventilation and heating for 24 hours for best results.